Services

Mortgage Administration

From data import to loan redemption, our experienced team of loan administrators will handle your portfolio with due care and attention to detail, with a focus not only on customer relations but also ultimately ensuring commercial value for our clients.

Liaising with borrowers and their solicitors in a timely manner. All manner of administration duties carried out – Redemption calculations and collections, annual statements, interest statements and interest collections, Transfer of Equity, Remortgage assessments, Letting enquiries & home improvement requests etc.

We can provide you with white-labelling of services, where required. Your customers will know our team as an extension of your own company.

We can set-up Direct Debit instructions for recurring payment collections (ie. Interest).

Adhering to all applicable consumer credit and mortgage regulation requirements in relation to the regulated aspects of your portfolio.

We strive to pre-empt any arrears situations via clear and timely communications and pursue all arrears payment options using forbearance, in accordance with FCA regulations, and always with an approach centred on treating the customer fairly.

Our bespoke database has been built for the sole purpose of managing House Builders 2nd Charge Equity Loan Products. We provide insightful business intelligence reporting that presents an accurate picture of your portfolio’s performance – enabling you to make confident informed decisions. From initial migration of data, the database is auditable and reconcilable to ensure accuracy.

Incentive/Promotional Campaigns

We can work with you to create campaigns to drive movement in the portfolio and increase redemption rates.

We offer a range of options to accelerate the liquidation of a Loan Portfolio, please ask for further details.

Data Cleansing

Updating your existing portfolio that has been neglected over the years by cleaning up incomplete and missing data fields providing you with a solid platform on which to build from and make informed decisions.

Portfolio Valuation

We can provide an up-to-date current valuation for each loan in your portfolio and supply all market research, House Price Index’s and monitor values monthly/quarterly.